30-Day Return Policy
At The Home Flooring Store, we want you to shop with confidence. If for any reason you’re not completely satisfied with your flooring purchase, we offer a 30-day return policy, subject to the following conditions:
Return Conditions
You may return your flooring within 30 days of purchase, provided that:
✔ The product has not been opened – Flooring must be in its original, sealed packaging.
✔ There is a fault with the product – If your flooring is defective, we will gladly offer a replacement or refund.
✔ The product has not been fitted, cut, or altered – Once flooring has been installed, trimmed, or modified in any way, it is no longer eligible for return.
How to Return
- Contact Us – Visit us in-store or get in touch with our team to initiate your return.
- Provide Proof of Purchase – A valid receipt or order confirmation is required.
- Return the Product – Bring the flooring back to our store in its original condition.
Refunds & Exchanges
- If the return meets our conditions, we will process a refund to the original payment method or offer an exchange.
- Refunds may take 3-5 business days to process.
- We do not cover return shipping costs unless the product is faulty.
Non-Returnable Items
- Opened, cut, or fitted flooring.
- Custom orders or made-to-measure products.
- Clearance or final sale items (where stated).
For any questions or to start a return, please visit us in-store at Portrack Lane, Stockton or Team Valley, Gateshead, or contact our customer service team.
📍 Step onto Quality, Walk into Style – with Confidence!