The Home Flooring Store T’s and C’s.
IMPORTANT INFORMATION ABOUT YOUR ORDER
Thank you for placing your order with us. Please take some time to check the details overleaf as we will use the information to order your product. If you notice any errors with sizes and/or product description, please let us know within 24 hours so that we can amend the details accordingly. Orders placed in Store, in person or through our website are binding and as such cannot be cancelled at any time.
If you have provided your own measurements, you are responsible for these being true and accurate, as The Home Flooring Store accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery.
Returning Rugs and Hard Floor
If you have purchased pre-packaged laminate, engineered wood or Luxury Vinyl Tile and have surplus and undamaged packages you may return these to your store of purchase within 14 days of collection or delivery. Please note, we would always advise that you keep one or two spare boxes of this type of flooring to ensure that you have spare planks should you ever need to replace an area in your home.
Rugs that are purchased in Store may be returned to your local Store within 14 days in the same condition they were received.
Permitted returns are subject to the conditions below:
Threshold benefits general
If you qualified for any benefit or promotion by purchasing goods when the total value of your order exceeded a certain financial threshold in order to meet the qualification criteria and the return of the goods and resulting refund takes the purchase under the relevant financial threshold the benefit received at the prevailing price, the goods will not be accepted for return until you do so.
Threshold benefits credit.
|f you paid for the goods by entering into a finance agreement with a third party and you are returning surplus goods as referred to above, you will need to enter into a new finance agreement with the finance provider and cancel the original finance agreement. If, as a result of returning surplus goods and the subsequent reduction in your order value you either:
- no longer qualify to pay for goods using finance or
- No longer qualify for the period of finance available.
By failing to meet the financial threshold you must cancel the existing credit agreement and in the case of A) you must pay for the goods using another method and in the case of B) you must either pay for the goods using another method and in the case of B) you must either pay for the goods using another method or enter into a revised finance agreement up to the maximum term permitted (at your discretion). The goods will not be accepted for return until you do so.
Method of refund.
We will not refund to cash or credit or debit card in respect of any goods in respect of any goods paid for by way of a third party finance agreement. Refunds will only be processed by the same method as payment was made in respect of the original order.
Delivery and Installation
When you receive your order, please check all information and notify the store immediately if you identify a problem. If your order is being fitted, it is your responsibility to inspect the product before work commences and review the completed work with the installer before they leave. Please let them and your local store know if there are any issues. It is really important that you tell us if you are not satisfied with your product and/or your installation within 48 hours to enable the appropriate person to put things right for you quickly. Colour matches between different batches of flooring cannot be guaranteed. This applies at the time of purchase and in the event that a replacement should be necessary.
If you are collecting your order from one of our Stores, please ensure that you are completely happy with your purchase before leaving the store as the Home Flooring Store cannot accept liability for any damage to your products once they are in your possession. Delivery and/or installation are estimates only and given in good faith but are not guaranteed times or dates and should not be relied upon as such. Time is not of the essence of the contract. If the expected delivery time is likely to, or does, exceed 30 days you will be entitled to cancel your order if you wish and receive a full refund, unless we have advised we have advised you of a longer timescale and you have agreed to it.
Please check the product that you receive are the ones you ordered, the colour and size and they are examined for apparent faults or damage at the time of delivery and before installation / assembly. If on inspection you have any doubts, please contact us immediately. We do not deliver products ourselves but use third party delivery services. Your details we be shared with them to allow delivery to take place. We will share information (names, address and contact details together with the product being delivered) with the delivery provider.
As dates are estimates only, The Home Flooring Store does not have a liability for loss of earnings or compensation for manufacturing delays and/or missed appointments either by The Home Flooring Store employees or third parties.
It is your responsibility to ensure that there is adequate free parking and free and clear access and clearance to allow the products to be delivered without damaging the products or any decoration through the access route. If you do not do so, no responsibility is accepted for any damage caused unless and to the extent we have been negligent.
Storage of products
We will only store products in our warehouse for a maximum of 6 weeks after the date of your order. This includes any part fitted products. You must accept delivery within this time frame. If not, you authorise us to dispose of your products with no liability on us. In the unlikely event that we store your products for longer than 6 weeks we will advise you of the storage costs, and you agree to pay such charges in advance. Further, you accept that during the period in excess of 6 weeks, your products may become damaged, and you accept full responsibility for such damage.
Fitting (Floorcoverings)
If you wish us to arrange your floor covering to be fitted, you appoint us as your agent to arrange the fitting of your product. There is a fee payable for us to act as your agent. Alternatively, you may make other arrangements for fitting the product yourself. We will take reasonable care to identify a fitter we believe is suitable to fit the products you have purchased from us and liaise with you and the fitter to arrange a suitable date. You authorise us to enter into a verbal contract for fitting of your product(s) (and uplift of your current products if you have ordered this option) with independent self-employed fitters in your name and on your behalf. The contract for fitting will be under a separate agreement between you and the fitter. The total fitting charge will be collected by the Store. If the fitter advises of extra fitting costs on arrival at the fitting address, we will contact you for payment to the store before the extra service(s) can be carried out.
We retain full responsibility for the products and services we supply and the fitter is responsible for the standard and quality of, and any liability arising from delivery and/or installation.
The charges quoted are for the products on the order only. If you require additional fitting services, these can be agreed with the fitter and then contact the store and arrange payment before these services can be fulfilled.
Door Trimming
Doors may need to be trimmed to allow clearance depending upon the depth of your chosen floorcovering. This is not part of the fitting installation unless this has been specified and paid for. Fitters may remove door to facilitate fitting and have them ready for you or your appointed joiner/carpenter to carry out the trimming and re-hanging. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist and this is not a service which the Home Flooring Store will carry out or arrange. We are also unable to remove or arrange the removal of any fire doors or external doors so arrangements must be made prior to the installation date to avoid any delays.
Uplift and Disposal
If you have opted for our premium or ultimate installation services where we will uplift and dispose of your existing floorcovering, the fitter, under contract between you and the fitter will remove your old floor covering, all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out the work if the floorcovering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted. Your fitter will return the removed flooring to The Home Flooring Store for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing floorcovering prior to your fitters’ arrival. Your fitter will then bag up any off cuts from your new flooring and leave them for you to dispose of. If you would like to keep any off cuts, please advise your fitter upon arrival at your home. Your fitters will move up to 3 pieces of empty furniture from your room. This does not include white or electrical goods, pianos, antiques or items over 3ft in height. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting. We expect self-employed floorcovering installers to cover the cost of travel up to a 30 mile round trip from the Store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests e.g. ferry crossings. These charges will be payable to the Store prior to installation.
Appointment times and dates
Fitting appointments are estimates only and are made in good faith, but the exact arrival time and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.
Damage and scuff marks
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care, home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of 2 weeks is recommended. Neither the Home flooring Store nor the fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence. Or Fitters will carry out a pre-fit inspection, noting ang damage to your property to record any damage prior to installation.
Our Home Flooring Surveyor and Sub floor preparation.
We will only carry out and take responsibility for any free survey where the product is to be installed and subsequently purchased from us. If you have asked The Home Flooring Store home flooring surveyor to visit your home and check the suitability of a particular product to be supplied by us for your flooring, the survey is limited to what is physically visible without lifting the existing floor coverings. If you would like the entire sub floor checked, it is your responsibility to lift the existing floorcovering prior to inspection. Following inspection, we will advise of any works that may be necessary prior to the installation of your product as revealed by the survey of your sub floor. You can then decide whether or not you wish for a fitter, recommended by us, to carry out the sub floor preparation or whether you wish to arrange to carry out any appropriate works yourself. The Home Flooring Store will only install engineered wood or LVT where we carry out sub floor preparation.
If you should choose to carry out any sub floor preparation for any other category of product, it is your responsibility to ensure that the works are completed to an appropriate standard in accordance with the manufacturers’ instructions for the product(s) used and all relevant British Standards. You will need to provide the store arranging the installation with evidence that this has been completed prior to the fitter attending to install the floorcovering. If we are negligent in carrying out a survey resulting in damage to the floorcovering and the product is subsequently purchased from us we will:
- Uplift the floorcovering
- Carry out any works which would have been identified had we not been negligent, and
- Re-lay the uplifted floorcovering (unless it has been damaged when being uplifted, in which case it will be replaced).
Quotations and Fitting
All quotations and orders are on the basis that the sub floor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home flooring Survey (please see above). Any fitter recommended by us will fit the product on your sub floor as it is when he or she arrives to fit the floorcovering, unless you have asked us to arrange any works to be carried out to your sub floor. If any damage is caused to the product as a result of your sub floor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey. Please see above.
Beds
You store will advise you of the bed delivery arrangements (where applicable) for your purchase, but delivery may only be to the property and may not include delivery to the room of your choice and/or assembly depending on the type of delivery service agreed at the time of purchase
Liability
Whilst we strive to get things right first time, occasionally things don’t go to plan. Subject always to your statutory rights, if your purchase is not of satisfactory quality or it is not fit for a purpose which was made know to us, we will replace any defective purchase and uplift the product(s) and arrange for the defective product(s) to be uplifted and disposed of. If there is a problem with the installation which we arranged under the agency agreement referred to in these terms and conditions, we will ask the installer to revisit your property in order for your installer to carry out any remedial works. Any contract for installation is between you and the installer and does not affect your statutory rights. Our products are suitable for normal domestic use and are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of some commercial uses with which the products may not comply. If you are acting other than as a consumer, all terms and conditions implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products that you have selected are fit for their purpose, even if the purpose is made known to us. In these circumstances then our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inability to hire the room, loss of turnover, loss of profit or any indirect and/or consequential losses whatsoever. This provision does not affect any liability we may have for fraud or fraudulent misstatement or for personal injury arising out of our negligence.
Telephone and Web orders
All orders placed remotely via our website, telesales team, in the home or by telephone are covered by The Consumer Contracts (information, Cancellation and Additional charges) Regulations 2013. For further information regarding this please refer to details provided alongside this document.
Company information
Registered office: The Offices, The Future Business Park, Darlington Road, Shildon, DL4 2RB
Company Number: 12809994
VAT is payable at rates prevailing when a tax point is triggered, this is the earlier issue of a VAT invoice or when payments are received.