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What our Customers Say
From picking the carpet I wanted (couldn’t find the colour I was looking for in any other shop) to carpet being fitted, it was only 2 weeks. A great experience from Colin the sales consultant, great price , Craig the carpet fitter was very quick and professional. Would definitely recommend this store.
Ian Kilvington
Superb customer service. The prices are competitive and with the attentive knowledgeable service we would not go anywhere else Strongly recommend
Paul Stubbs
Great choice of flooring at great prices, staff very knowledgeable, would definitely recommend.
Colin Fisher
We were looking at various carpet stores and went in Home Flooring Store. They were great with a lot of information and a huge range of stock. The Staff were lovely and so helpful and certainly did not push you to the most expensive stock, but guided you to what was best for our requirements. The fitters were superb. They certainly were experts and very respectful. 2 rooms done and we will certainly be using them for the other rooms as we decorate them
Dave Swankie
Purchased some vinyl for my bathroom very polite,& helpful staff I and very quick on delivery would recommend
Susan Fernie
Walked into the shop for the 1st time and got a warm welcome I felt that my question was answered with enthusiasm and professionalism The shop was very modern and very well lit I certainly will be buying from them in the near future
Tom Reid
Excellent service from Julie in the Dunfermline store. We were in on the opening day, cakes and coffee were a fab touch. Love my new kitchen floor.
Amanda Montague
Very helpful staff and lots of flooring to choose from! I’m looking forward to seeing it once it’s laid. Very quick delivery turn around
Lisa Chandler
Helpful and knowledgeable staff helped us choose the right carpet and underlay for our needs. Tracy and the team were friendly and communicative throughout the experience. Highly recommended
Ben R
Dawn and Tracey at The Home Flooring Store, Team Valley, both provided exceptional customer service from the initial visit to the store to placing the order and collecting of the LVT flooring. They were both knowledgeable and communicated throughout the process. Neil, our LVT fitter, was outstanding, with great attention to detail and skilled workmanship. Would have no hesitation in recommending them to anyone.
Judith Taylor
Fab Customer service, received order within 48 hours. Good price range for artificial grass.
Karen Edgar
We used the Gateshead store and found the staff very friendly and helpful, even when I had to change my fitting date at short notice. The fitters were smashing and did a great job. We are very happy overall and will definitely be using THFS again.
Alan Charlton
Dawn at The Home Flooring Store was exceptional. We had a warm greeting, knowledgable and clearly experienced explanation of the products and overall great experience. The Home Flooring Store had all the benefits of a big chain but kept the local family run feeling of an independent. Will go back and would recommend to anyone.
Jamie
Wonderful service from start to finish with good quality carpet at a reasonable price
Julie Manning
We had a great experience at The Home Flooring Store in Team Valley. The team were super friendly and really helpful from the moment we walked in. The price was very reasonable, and collection was quick and hassle-free. The flooring went down easily and looks fantastic — couldn’t be happier with the result! Highly recommend.
Andrew Feeney
From picking the carpet I wanted (couldn’t find the colour I was looking for in any other shop) to carpet being fitted, it was only 2 weeks. A great experience from Colin the sales consultant, great price , Craig the carpet fitter was very quick and professional. Would definitely recommend this store.
Ian Kilvington
Superb customer service. The prices are competitive and with the attentive knowledgeable service we would not go anywhere else Strongly recommend
Paul Stubbs
Great choice of flooring at great prices, staff very knowledgeable, would definitely recommend.
Colin Fisher
We were looking at various carpet stores and went in Home Flooring Store. They were great with a lot of information and a huge range of stock. The Staff were lovely and so helpful and certainly did not push you to the most expensive stock, but guided you to what was best for our requirements. The fitters were superb. They certainly were experts and very respectful. 2 rooms done and we will certainly be using them for the other rooms as we decorate them
Dave Swankie
Purchased some vinyl for my bathroom very polite,& helpful staff I and very quick on delivery would recommend
Susan Fernie
Walked into the shop for the 1st time and got a warm welcome I felt that my question was answered with enthusiasm and professionalism The shop was very modern and very well lit I certainly will be buying from them in the near future
Tom Reid
Excellent service from Julie in the Dunfermline store. We were in on the opening day, cakes and coffee were a fab touch. Love my new kitchen floor.
Amanda Montague
Very helpful staff and lots of flooring to choose from! I’m looking forward to seeing it once it’s laid. Very quick delivery turn around
Lisa Chandler
Helpful and knowledgeable staff helped us choose the right carpet and underlay for our needs. Tracy and the team were friendly and communicative throughout the experience. Highly recommended
Ben R
Dawn and Tracey at The Home Flooring Store, Team Valley, both provided exceptional customer service from the initial visit to the store to placing the order and collecting of the LVT flooring. They were both knowledgeable and communicated throughout the process. Neil, our LVT fitter, was outstanding, with great attention to detail and skilled workmanship. Would have no hesitation in recommending them to anyone.
Judith Taylor
Fab Customer service, received order within 48 hours. Good price range for artificial grass.
Karen Edgar
We used the Gateshead store and found the staff very friendly and helpful, even when I had to change my fitting date at short notice. The fitters were smashing and did a great job. We are very happy overall and will definitely be using THFS again.
Alan Charlton
Dawn at The Home Flooring Store was exceptional. We had a warm greeting, knowledgable and clearly experienced explanation of the products and overall great experience. The Home Flooring Store had all the benefits of a big chain but kept the local family run feeling of an independent. Will go back and would recommend to anyone.
Jamie
Wonderful service from start to finish with good quality carpet at a reasonable price
Julie Manning
We had a great experience at The Home Flooring Store in Team Valley. The team were super friendly and really helpful from the moment we walked in. The price was very reasonable, and collection was quick and hassle-free. The flooring went down easily and looks fantastic — couldn’t be happier with the result! Highly recommend.
Andrew Feeney