Privacy Policy
Last Updated: 30th January 2025
1. Introduction
Welcome to Whitfield Flooring Ltd, trading as Home Flooring Store, located at Portrack Lane, Stockton-on-Tees.
It is important to us that you trust how we handle your personal information. Please read our policy to discover:
- What data we collect and why
- How we use and protect your information
- The choices you have when you visit our website www.homeflooringstore.co.uk or interact with us in-store or online
Our Data Protection Policy in Summary
- We will not collect or store any of our customers’ personal information unless it is permitted or required by applicable law.
- Any personal information we hold or process will be kept up-to-date and destroyed as soon as the reason for its collection or processing has lapsed.
2. Information We Collect
We may collect the following types of personal data:
Personal Information
- Name, address, email address, phone number, and payment details.
Technical Information
- IP address, browser type, device information, and browsing behavior on our website.
Other Information
- Preferences, feedback, and any other information you provide when contacting us or using our services.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders for flooring products.
- To communicate with you about your orders, inquiries, or appointments.
- To improve our website, products, and services.
- To send you promotional offers or newsletters (only with your consent).
- To comply with legal obligations and protect our legal rights.
4. Legal Basis for Processing
We process your personal data based on:
- Your consent (e.g., for marketing communications).
- The performance of a contract (e.g., fulfilling your order).
- Legal obligations (e.g., tax or accounting requirements).
- Legitimate interests (e.g., improving our services).
5. Sharing Your Information
We may share your personal data with:
- Service Providers: Delivery companies, payment processors, and IT support.
- Legal Authorities: When required by law or to protect our rights.
- Third Parties: With your consent or as necessary to fulfill your orders.
We will never sell your personal data to third parties.
6. Data Security
We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and restricted access to your information.
7. Your Rights
Under UK GDPR, you have the following rights:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your data.
- Object to or restrict processing.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us at [email protected].
8. Cookies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Whitfield Flooring Ltd trading as Home Flooring Store
📍 Portrack Lane, Stockton-on-Tees, TS18 2PA
✉️ Email: [email protected]
📞 Tel: 01642 378780